Radiant Floor Heating News - Press Releases

Radiant Floor Heating Provider Shares Secret for
Complaint Free Year

InfraFloor®, a well-known Illinois-based provider of radiant floor heating, achieved the Better Business Bureau's Complaint Free Award for 2012. InfraFloor is known for floor warming systems that provide soothing warmth with healthy, infrared heat waves. With more attention being paid to energy-efficiency, occupant comfort and enhanced building amenities, in floor heat is playing an increasingly important role in remodeling and new building construction.

Having a complaint-free year is no small task considering what's involved in any type of building or remodeling project: tight deadlines, multiple trades, demanding customers and job-site complexities. Everyone acknowledges that building projects present ample opportunities for error, but to make matters more challenging, radiant floor heating is often a last-minute choice leaving little latitude for planning, purchasing or shipping errors.

InfraFloor attributes its success to three things: quality products delivered fast, customer product education and customer service and support. All InfraFloor floor warming systems are manufactured in compliance with UL standards and the National Electric Code according to high quality specifications using high quality materials and tested against strict quality controls. InfraFloor keeps all sizes of its in floor heat in stock so it is ready to be shipped immediately when ordered.

With a solid product line as a foundation, InfraFloor leverages its user-friendly, informative website to educate customers about how to select the correct radiant floor heating, how much to order and how-to install in floor heat. InfraFloor's floor warming systems can be installed under almost any floor covering. To meet tight project timelines, InfraFloor's state-of the art order processing and shipping procedures allow for same day shipping and tracking of its in floor heat products all the way through to their destinations.

Once the product reaches the job-site, InfraFloor's easy-to-understand installation procedures prevent installation errors. Leveraging decades of experience, InfraFloor provides inexpensive error-prevention tools such as its installation monitor and plastic trowel. The installation monitor sounds an alarm before the floor is installed if a job-site accident compromises the radiant floor heating and the plastic trowel prevents nicking the heating wires when spreading thin-set mortar over InfraFloor's in floor heat mats or cables. InfraFloor also provides innovative floor warming systems that greatly simplify installation under floating, laminate and wood floors since they do not require cement.

InfraFloor's sales and technical support people uphold InfraFloor's customer-satisfaction program responding to customer inquiries immediately every day. Whether it's providing project planning advice or radiant floor heating solutions for unique project requirements, InfraFloor's friendly and knowledgeable sales reps are experienced at dealing with professionals who know exactly what floor warming systems they want as well as home owners who have never before experienced in floor heat. InfraFloor's overarching philosophy is to understand the customers' goals and to provide floor warming systems tailored to meet each customer's specific needs and requirements.

When customers need installation or technical support for their radiant floor heating, InfraFloor provides USA-based, toll-free, fast-response technical support, trouble-shooting and problem solving expertise. A 100%/90-day return policy with no restocking fees and speedy processing of returns rounds out InfraFloor's "customer-first" orientation. To learn more, visit www.infrafloor.com.